Hello, how can we help you?

FAQs, troubleshooting help, and guides to our products and services. If you cannot find the answer to your question, or if you have a special request, you can contact us via chat, phone or feedback form.

Self-service

FAQ

  • What material do you use for your outdoor furniture

    Our outdoor furniture uses a variety of high-quality materials, including aluminum alloy, teak, rock slab, HPL, micro-cement, tempered glass, PP plastic, PE rattan, Teslin, etc;

  • Is there a minimum order quantity?

    No, we don't have a minimum order quantity. Our goal is to support the development of our customers. Whether your order is large or small, we can meet your needs.

  • Can you provide some product information

    Yes, we can provide e-catalogs and 3d files. Welcome to contact us for more information.

  • Can you consolidate and ship small orders?

    Yes, if your order is not large, we can combine the shipment or send it by express to ensure timely and cost-effective delivery.

  • How do you guarantee the quality of your products?

    We have a strict quality control process, including multiple inspections during production and before shipment. Our products are also tested for durability and performance to ensure they meet the highest standards.

  • How do I care and maintain my outdoor furniture?

    Proper care and maintenance can extend the life of outdoor furniture. Please refer to our Care and Maintenance Guide for detailed instructions.

  • How about the freight?

    Shipping costs depend on the destination. Welcome to contact us for more details.

  • How long is the production lead time?

    15-45 days after receiving your balance. Delivery times may vary depending on the quantity ordered. Please contact us for more details.

  • Do you offer discounts for bulk orders?

    Yes, we offer discounts for bulk orders. Welcome to contact our sales team with your order details for a customized quote.

Support Guidelines